Leadership Team
Lisa Im, Chief Executive Officer
Jon Shaver, President of VFI, Chairman of Board of Directors
Hal Leach, President of DCS
Bruce Calvin, V.P. of H.R and Administration
Hakan Orvell, V.P. and Chief Financial Officer
Lisa Im, Chief Executive Officer
Lisa
Im is the Chief Executive Officer of Performant Financial
Corporation, a leading provider of financial and debt management solutions.
Ms. Im has focused the company on expanding its trusted advisory services,
business process management, and technology solutions to public and private
sector customers across the healthcare, education, and collections industries.
Ms. Im has led the company and its passionate, dedicated employees through
years of robust growth and innovation. Under her guidance, Performant
has built strategic partnerships with our clients, who have relied on
us to manage over $200 billion in assets to deliver extraordinary returns.
Since joining Performant, Ms. Im has been instrumental in developing the
framework necessary for the company to utilize the Total Performant Capabilities
method. TPC, a tailored solutions portfolio approach, will enable the
company to capitalize on emerging opportunities across a broad range on
industries while upholding the core values.
Ms. Im, a 20-year veteran in corporate growth and operational strategies,
has been in leadership ranks at some of the largest global consumer product
goods companies, during which time she helped grow market share, volume,
and diversity. During her tenures at Kraft and BestFoods, Im served in
both executive level operational and financial leadership capacities throughout
the United States.
Ms. Im received her MBA in finance from California State University, Hayward,
and her BA in marketing from Loma Linda University.
Jon Shaver, President of VFI, Chairman of Board of Directors
Dr.
Jon Shaver is the President of VFI and Chairman of Board of Directors of Performant.
Dr. Shaver is involved in corporate affairs, including a leadership role
in the company’s government engagement, mergers and acquisition
strategy, and legal counsel. Dr. Shaver possesses great depth in the education
and government markets, and has actively participated in milestone initiatives
both prior to joining Performant, and within Performant strategic efforts.
Dr. Shaver brings extensive leadership experience in both large student
loan guarantors, student aid commissions, and legislative affairs.
Dr. Shaver previously served as President and CEO of EdFund where he helped
to shape the infrastructure of educational support in California, and
spearheaded key legislation directed at improving its educational platforms.
He has also served as Executive Director and CEO for the California Student
Aid Commission, and held several executive leadership roles within California
State University.
Dr. Shaver received his Ed.D. in organization and administrative studies
from the University of California, Los Angeles. He also holds an MBA in
marketing from Pepperdine University, an MS in higher education administration,
and a BA in history from SUNY at Brockport.
Hal Leach, President of DCS
Hal Leach is the President of DCS and is a recognized operations strategy
leader within the debt collection industry. He has the unique license
to leverage synergies and commonality company-wide, in efforts to drive
both logistics and operational excellence to ensure Total Performant Capabilities
are executed.
During his tenure, Mr. Leach led the development and implementation of audit
and recovery technology. His full circle process analysis and improvement
plans in the call center space has allowed the company to recover over
$4 billion for customers in the past 20 years, and made it number one
in its industry. He was instrumental in the company successfully achieving
ISO 9002 certification.
As a recognized government partner, his team continues their efforts to
help public agencies improve audit and recovery efficiencies. Leach’s
expertise in high regulatory and compliance environments has cultivated
key roles with clients and Congress and on matters related to government
debt management. He has served as an advisor to the Internal Revenue Service
regarding collection contract services and offered counsel on industry
best practices and policies.
Bruce Calvin, V.P. of H.R and Administration
Bruce Calvin is the Vice President of Human Resources and Administration. Mr. Calvin is responsible for all Performant’s human resources activities, including workforce development and organizational effectiveness, benefits and compensation, staffing, and HR processes and information management.
Mr. Calvin is instrumental in building a high-commitment and performance based culture via a dedicated team of HR professionals who focus on creating a collaborative environment with emphasis on total business capabilities. He is personally engaged in the implementation of best practices in regards to competitive programs, policies, actions and audits with respect to executive/management/employee compensation, motivation programs and employee benefits and services. Mr. Calvin also ensures that employee relations are compliant with employment statues and labor laws.
Mr. Calvin joined Performant after extensive executive roles with ESS Technology, Inc. and NEC Electronics. While at ESS Technology, he was a member of senior executive committee responsible for re-engineering all financial, legal, IT & HR policies and procedures. He was also accountable as the Compliance Officer creating polices and procedures that resulted in zero post dating issues.
Mr. Calvin received a Juris Doctorate from John F. Kennedy School of Law and a BS in business administration/ accounting from Troy University, Troy, Alabama.
Hakan Orvell, V.P. and Chief Financial Officer
Hakan Orvell leads Performant's finance and accounting teams and holds management responsibility for executing the financial and internal control aspects of our strategic and tactical goals, and for supplying related support to our operations. Mr. Orvell has demonstrated success in developing world-class internal-reporting processes and controls and in building strong finance and accounting capabilities which are critical skill sets in support of Performant's overall growth strategy.
Prior to joining Performant, Mr. Orvell served as Chief Financial Officer for Neopost, Inc., a position held since 2002. He served eight years in increasingly responsible financial positions with Corporate Express, Inc. culminating in his promotion to Vice President, Controller of the Northern California division where we saw the company through a $215 million dollar revenue expansion.
Mr. Orvell earned his MBA in finance from the University of Stockholm. He is a Certified Public Accountant and a member of the American Institute of Certified Public Accounts.
Investors
William C. Kessinger - Managing Partner
William
Kessinger, Managing Partner, joined Parthenon Capital in October 2001
to open Parthenon Capital's office in San Francisco, California. As Managing
Partner with an extensive background in strategic capital partnerships,
Mr. Kessinger guided Parthenon Capital's current investment in Performant
Financial Corporation. His successful investment history, particularly
in business services, financial services and transaction processing, brings
valuable experience and industry knowledge to Parthenon Capital. Mr. Kessinger
is a member of Parthenon Capital's Executive and Investment Committees.
Brian P. Golson - Partner
Brian
Golson joined Parthenon Capital in 2002 as a Principal and was recently
promoted to Partner. Mr. Golson brings to Parthenon over ten years of
private equity and corporate finance experience. He is an active investor
in industries including financial services, business services and technology.
Mr. Golson has served on the Board of Directors of Rackable Systems Inc.,
and for Arrow Financial Services, a former investment of Parthenon Capital.
He currently has an active role in the strategic partnership with Performant
Financial Corporation.
Jeffrey Stein - Principal
Jeffrey
Stein is an Executive in Residence with Parthenon Capital. As a member
of Parthenon's operating team, Mr. Stein is focused on finance and accounting
due diligence and other transaction efforts for new investment opportunities.
With his tenure in corporate recovery services and a Certified Public
Accountant, he also supports operating companies post-transaction and
has served as interim CFO of several of Parthenon portfolio companies.
Parthenon Capital is a private equity firm with offices in Boston and San Francisco and over $1.1 billion of capital under management. With a staff of 47 people nationwide, Parthenon focuses on providing strategic resources and capital to middle-market companies for acquisition and internal growth strategies. Parthenon provides equity capital to companies with revenues between $50 million - $500 million. The firm invests in a wide variety of industries with a particular expertise in Business and Financial Services, Value-Added Distribution, Healthcare, Niche Manufacturing and Consumer Products. www.parthenoncapital.com.
Mission
The mission of Performant Financial Corporation is to be the leading provider of business services and solutions that surpass client expectations and deliver exceptional value.
Values
True to its name, Performant stresses peak performance and results in every aspect of its business.
Excellence. Our culture is based on a commitment to the highest levels of quality, reliability, and service. Our informal motto is, “Go the extra mile for results.”
Innovation. We have and will continue to develop cutting-edge products and services that deliver peak value to clients. We embrace change, always with the aim of increasing the value we deliver. We will not be outdone in our drive to innovate.
People. We work in a team environment where all employees are treated with respect, encouraged to develop their skills, and recognized and rewarded for their efforts. We cultivate open communication, adaptability, and strategic thinking in hopes of inspiring each team member to excel.
Service. Our success hinges on becoming indispensable partners to our government and commercial clients. We regard superior service and developing strong client relationships as cornerstones of superior overall performance.
Corporate Giving
Performant is proud to support organizations working to strengthen our
communities. Through the efforts of our enthusiastic employee-volunteers
and our contributions, we share our success within our communities by
giving back to both local and national organizations for ongoing needs
and special situations.
We also recognize our clients’ charities of choice and are pleased to have made
donations to those organizations; they are: Arthritis Foundation, Autism Speaks,
DonorsChoose, Relay for Life, Riley Children’s Foundation, and the Susan G. Koman Foundation.
Performant employees committed over $10,000 for Hurricane Katrina relief to the American Red Cross, Salvation Army, and Second Harvest.