Leadership Team

Lisa Im, Chief Executive Officer
Jon Shaver, Chairman of Board of Directors, President of VFI
Hal Leach, Chief Operating Officer, President of DCS
Hakan Orvell, Chief Financial Officer
Bruce Calvin, S.V.P. of Corporate Services

Lisa Im, Chief Executive Officer

Lisa Im is the Chief Executive Officer of Performant Financial Corporation, a leading provider of financial and debt management solutions. Ms. Im has focused the company on expanding its trusted advisory services, business process management, and technology solutions to public and private sector customers across the healthcare, education, and collections industries. Ms. Im has led the company and its passionate, dedicated employees through years of robust growth and innovation. Under her guidance, Performant has built strategic partnerships with our clients, who have relied on us to manage over $200 billion in assets to deliver extraordinary returns.

Ms. Im, a 20-year veteran in corporate growth and operational strategies, has been in leadership ranks at some of the largest global consumer product goods companies, during which time she helped grow market share, volume, and diversity. During her tenures at Kraft and BestFoods, Im served in both executive level operational and financial leadership capacities throughout the United States.

Ms. Im received her MBA in finance from California State University, Hayward, and her BA in marketing from Loma Linda University.

Jon Shaver, Chairman of Board of Directors, President of VFI

Dr. Jon Shaver is the Chairman of Board of Directors of Performant and President of VFI. Dr. Shaver is involved in corporate affairs, including a leadership role in the company’s government engagement, mergers and acquisition strategy, and legal counsel. Dr. Shaver possesses great depth in the education and government markets, and has actively participated in milestone initiatives both prior to joining Performant, and during Performant's strategic efforts. Dr. Shaver brings extensive leadership experience in both large student loan guarantors, student aid commissions, and legislative affairs.

Dr. Shaver previously served as President and CEO of EdFund where he helped to shape the infrastructure of educational support in California, and spearheaded key legislation directed at improving its educational platforms. He has also served as Executive Director and CEO for the California Student Aid Commission, and held several executive leadership roles within California State University.

Dr. Shaver received his Ed.D. in organization and administrative studies from the University of California, Los Angeles. He also holds an MBA in marketing from Pepperdine University, an MS in higher education administration, and a BA in history from SUNY at Brockport.

Hal Leach, Chief Operating Officer, President of DCS

Hal Leach is the Chief Operating Officer of Performant, President of DCS, and is a recognized operations strategy leader. He has the unique license to leverage synergies and commonality on a company wide basis from risk management services at VFI, defaulted asset management at DCS, to Healthcare claims audit and recovery processes.

During his tenure, Mr. Leach led the development and implementation of audit and recovery technology, which has become the foundation for flexible, highly regulated, and fully integrated work processes across every Performant operation. His focus on comprehensive process involves critical analysis and improvement plans in the call center space. Mr. Leach’s experience, continuous improvement bent, and overall expertise have driven recoveries of over $10 billion for customers in the past twenty-five years.

As a recognized strategic client partner, his team continues their efforts to help clients improve audit and recovery efficiencies. Mr. Leach’s expertise in highly regulatory and compliance environments has cultivated key roles with clients in the private and public sector. Moreover, he has served as subject matter expert on key Congressional initiatives related to government debt management.

Hakan Orvell, Chief Financial Officer

Hakan Orvell leads Performant's finance and accounting teams and holds management responsibility for executing the financial and internal control aspects of our strategic and tactical goals, and for supplying related support to our operations. Mr. Orvell has demonstrated success in developing world-class internal-reporting processes and controls and in building strong finance and accounting capabilities which are critical skill sets in support of Performant's overall growth strategy.

Prior to joining Performant, Mr. Orvell served as Chief Financial Officer for Neopost, Inc., a position held since 2002. He served eight years in increasingly responsible financial positions with Corporate Express, Inc. culminating in his promotion to Vice President, Controller of the Northern California division where we saw the company through a $215 million dollar revenue expansion.

Mr. Orvell earned his MBA in finance from the University of Stockholm. He is a Certified Public Accountant and a member of the American Institute of Certified Public Accountants.

Bruce Calvin, S.V.P. of Corporate Services

Bruce Calvin is the Senior Vice President of Corporate Services, responsible for Performant’s Administration, Human Resources, Procurement, Facilities, Physical and IT Security. In addition, Mr. Calvin is Compliance Officer for federal contracts and responsible for Small Business Administration programs for minority businesses and the Corporation’s Business Continuity Plans (BCP).

Mr. Calvin is instrumental in building a high-commitment and performance based culture via a dedicated team of HR professionals who focus on creating a collaborative environment with emphasis on improving and intergrading total business capabilities. He is personally engaged in the implementation of best practices in regards to competitive programs, policies, actions and audits with respect to executive leadership and management, employee compensation, motivation programs and employee benefits and services. Mr. Calvin also ensures that employee relations are compliant with employment statues and labor laws.

Mr. Calvin joined Performant after extensive executive roles with ESS Technology, Inc. and NEC Electronics. While at ESS Technology, he was a member of senior executive committee responsible for re-engineering all financial, legal, IT & HR policies and procedures and accountable as the Compliance Officer to the Board.

Mr. Calvin received a Juris Doctorate from John F. Kennedy School of Law and a BS in business administration from Troy University.

Mission

The mission of Performant Financial Corporation is to be the leading provider of business services and solutions that surpass client expectations and deliver exceptional value.

Values

True to its name, Performant stresses peak performance and results in every aspect of its business.

Excellence. Our culture is based on a commitment to the highest levels of quality, reliability, and service. Our informal motto is, “Go the extra mile for results.”

Innovation. We have and will continue to develop cutting-edge products and services that deliver optimal value to clients. We embrace change, always with the aim of increasing the value we deliver. We will not be outdone in our drive to innovate.

People. We work in a team environment where all employees are treated with respect, encouraged to develop their skills, and recognized and rewarded for their efforts. We cultivate open communication, adaptability, and strategic thinking in hopes of inspiring each team member to excel.

Service. Our success hinges on becoming indispensable partners to our government and commercial clients. We regard superior service and developing strong client relationships as cornerstones of superior overall performance.

Corporate Giving

Performant is proud to support organizations working to strengthen our communities. Through the efforts of our enthusiastic employee-volunteers and our contributions, we share our success within our communities by giving back to both local and national organizations for ongoing needs and special situations.

We also recognize our clients' charities of choice and are pleased to have made donations to those organizations; they are: Arthritis Foundation, Autism Speaks, DonorsChoose, Relay for Life, Riley Children's Foundation, and the Susan G. Komen Foundation.

Performant employees committed over $10,000 for Hurricane Katrina relief to the American Red Cross, Salvation Army, and Second Harvest.