Services
Performant offers its advanced technology to structure highly efficient workflow processes for large and complex operations involving consortiums of service providers and managing project execution for maximum precision and optimal results.
Performant Recovery Optimization System (PHS): Clients who manage their own assets/portfolios can significantly enhance their strategies and organizational productivity to drive higher success. Client organizations will benefit from immediate improvements in efficiency, revenue optimization, and increased flexibility with resource allocation. The system provides indisputable improvements in productivity, automated activity and data capture, a secure and paperless environment, and enhanced safeguards to security and PII.
All of Performant’s businesses utilize the same core technology platform which efficiently automates, tracks and manages complex workflows across every operational process. Key features of the platform include:
- Flexible and rapidly configurable system that is highly intuitive and fully integrated
- Full automation and simplification of complex business and decision processes
- High level of automation optimizes internal operating efficiency and productivity
- All technology features and functionality are highly integrated into the platform and easily accessible in a completely paperless environment and delivered automatically
- Technology is extensible directly into clients’ organizations
- Technology offered as a hosted solution through PHS to customers that prefer to handle business processes internally
- PHS is the proprietary technology platform offering on a hosted basis for clients that prefer to manage their loan portfolio activities in-house
- Core offering is the same advanced complex workflow technology platform utilized by Performant to run its internal operations
- Advanced modular design can be customized and seamlessly integrated into a client’s operations
At the heart of Performant’s technology platform is the patented Performant SmartBins (“SmartBins”) technology which consists of a central dashboard of easily configurable screens and workflow bins specifically designed for revenue optimization management and risk management solutions. This technology is workflow rule-, event- and status-driven and establishes either individual or pooled work queues in the form of bins that track borrower activities. Performant’s SmartBins technology is readily adaptable to other potential workflow configurations by means of existing software designed expressly for that purpose.
| Key Features of Performant's Technology System | |
| Feature: | Description: |
| Reliability | PHS support structures have an ultra-high availability and reliability rate of 99.5%. Hosted clients are supported by a proven redundant infrastructure that will reinstate and maintain full operational capacity within 10 seconds of a power outage. |
| Security | Individual (e.g. borrower) data and information is stored within the RDBMS, where it is completely separate from other file systems and networks. Borrower data is accessible to authorized personnel only. PHS was developed and maintained with regard to the highest level of security, private identity information protection, HIPAA, and regulatory compliance. |
| Compliance | Laws and regulations governing the various types of asset classes are built into PHS. The system design can also accommodate automation of client-specific requirements, portfolio strategies and work plans. In all cases, the system can easily be updated to reflect changes as they occur. |
| Loan Recovery | PHS handles the specifics of various types of loan receivable liabilities, including program payout options. Integrated recovery tools, such as Power Speed Dialer, automated letter generation and mailing, and online skip tracing enable high-tech production and volume account processing. |
| Capacity | The system is currently configured to easily support a virtually unlimited increase in new client users and loans. “Smart” technologies provide clients with the infrastructure, connectivity and bandwidth to quickly and transparently expand their operational utility of PHS. |
| Financial | Secure fund handling procedures and automated controls are built into the billing, payment processing and remittance systems. When a transaction is posted to a borrower’s account, all charges, interest and penalties are recomputed in that borrower’s financial record. |
| Reporting | PHS automatically captures, in real time, all telephone calls, letters, skip tracing attempts and transactions relating to every account. This detailed documentation allows for the generation of report data on all aspects of the clients operations and performance on PHS & measures improvements. |