About VFI
Overview
In today’s fiscal climate, government agencies and commercial organizations need maximum effectiveness in managing their assets and integrity of their portfolios. That’s why they are turning to the experts at VFI. To our clients we offer a partnership through value added services, powered by experience and technology. VFI offers Risk Management Solutions (RMS) that enable financial institutions to proactively manage loan portfolios to mitigate the incidence of non-performing loan assets. Unlike generic Business Process Outsourcing (BPO) providers, VFI specializes in understanding client portfolios and objectives. We offer proven value through deep analytics, strategy modification and expertise—not commonly found in commodity call center operations.
Built on over 30 years of managing highly regulated receivables and complex processes, VFI offers process expertise in Borrower Repayment and Education Counseling, Default Aversion and Contact Management. These services are offered under a Master Servicing Agreement, from beginning to end of process, or individually for clients who hold portfolios in student loans, mortgages and other high dollar highly regulated assets. Through expertise and proprietary technology, we offer the most fundamentally sound platform to many industry sectors, including mortgages, securitized portfolios and healthcare receivables.
Our clients depend on us to maximize the performance of their assets—education, counseling, restructuring payments and preventing defaults is our partnership value.
The VFI Difference
Our clients experience distinctively improved service quality through VFI. Unlike commodity-type call centers, VFI offers a level of expertise that is unparalleled by other service partners.
Focus: Working with commercial lenders and government agencies is our specialty. Our clients can depend on decades of experience that have generated strong returns. We make our experience work harder through refined analytics to optimize portfolios and help our clients achieve maximum value. All of our capabilities have been developed to provide best-in-class services on a platform structured for highest levels of security, PII protection, extensive regulatory scrutiny and intricate processing.
People: At VFI, we are second-to-none in experience, diligence, and client-centric expertise. Our standards of excellence, ongoing employee training programs, senior management involvement on the front lines, teamwork, and commitment to client’s success have created a unique culture. We attract and develop the best talent within our communities and align reward systems on excellent service and performance.
Technology: Performant-VFI uses a proprietary technology and analytics platform, along with a wide array of critical core competencies, related to providing deep structured and unstructured data analytics to efficiently automate, track and manage each client’s specific needs. Our experience is in industries involving extensive regulatory scrutiny and intricate processes where our sophisticated technology platform and core competencies provide strong competitive advantage.
Process: We combine our technology advantage with a distinctive client-centric approach to our services. Our proven success is rooted in working with clients to create a unique approach to portfolio management throughout the process—from analytics, financial restructuring, correspondence management, payment processing, data usage and storage, to managing other vendors on the contracts.
Partnership: Our vision is to provide solutions that surpass client expectations and deliver exceptional value. We approach each client as the “axis of our world” because our client’s success is our first and most important priority. To that end, we customize our services and processes to ensure that client’s needs and strategies are at the core of our partnership.