Performant Healthcare SolutionsSM has significant experience recruiting, hiring, training, and managing work-at-home nurses. Our program runs on the proprietary FoneMed Health Management System, which provides technical flexibility with telephony and platform APIs. Overall, we have a network of more than 180 work-at-home nurses across North America and Latin America through our various partnerships. Our U.S.-based teams currently manage approximately 25,000 calls per month with:
- Average call duration of approximately 10 minutes
- Maximum call duration of 30+ minutes in certain cases