Provider Outreach

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Another distinction of Performant’s audit services is our commitment to provider outreach on behalf of our health plan clients. Performant’s dedicated customer service call center performs outreach calls to providers to ensure the audit programs are introduced and explained, medical record requests are received and understood, and remind providers of pending deadlines. Performant also fields tens of thousands of provider phone calls. Our customer service representatives answer or return calls in a timely manner and are equipped to increase our first-call ability to answer or resolve provider inquiries.

Performant’s outstanding customer service was commended in an industry survey conducted by the American Hospital Association, which ranked all recovery audit contractors according to provider feedback about their interactions with each recovery vendor in terms of communication and customer service. Performant’s customer service surpassed all other vendors by as much as 2 to 3 times!