Nurse Triage Services

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Performant has significant experience recruiting, hiring, training, and managing work-at-home nurses. Our program runs on the proprietary FoneMed Health Management System, which provides technical flexibility with telephony and platform APIs. Overall, we have a network of more than 180 work-at-home nurses across North America and Latin America through our various partnerships. Our U.S.-based teams currently manage approximately 25,000 calls per month with:

  • Average call duration of approximately 10 minutes
  • Maximum call duration of 30+ minutes in certain cases