Taxpayer Services

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Discussing outstanding obligations with taxpayers can be sensitive and requires specific training and skillsets to adeptly navigate taxpayer questions and concerns. Performant offers an array of taxpayer services that enhance the day-to-day operations of a taxing authority and the taxpayer’s interactive experience.

Performant provides supplemental support for or administration of:

  • Strategic initiatives that significantly impact the long-term operations of a taxing authority such as Master Servicing Agreements for the management of delinquent tax recovery, tax amnesty programs, or call center management.
  • Day-to-day tasks such as correspondence processing, responding to taxpayer inquires for filing status, refund status, critical (important or key) due dates, requests for documentation, updating contact information, and processing levies and liens.
  • Short-term special projects such as special mailing or calling campaigns.

Performant provides taxpayer services both remotely and with staff located onsite at the client’s facility. We assist taxpayers with understanding their obligation, provide the information they need, and educate taxpayers on the options available to become compliant.