Recovery

Performant has a rich history of assisting student lenders with the recovery of defaulted and delinquent educational loans and receivables. Since our inception, student loan recovery has been a cornerstone of our business. Our wide breadth of student loan recovery experience includes campus-based programs, federal guaranteed loans, and private lenders.

Having served state guaranty agencies, public and private colleges and universities, private lender programs, and the U.S. Department of Education, Performant employs strategies that provide our clients with the greatest return on their portfolios using their preferred resolution methodologies while maintaining high borrower satisfaction ratings.

Service offerings include strategic use of consumer outreach and communications, skip tracing, and asset investigation to effect successful collections, loan rehabilitation, loan consolidation, administrative resolution, or administrative wage garnishment.

During the past 30+ years, Performant has assisted more than 50 different state agencies in recovering debts owed to their state’s treasury. Agencies such as revenue and taxing authorities, student loan guarantors, child support, and Medicaid rely on Performant for recovery services.

Our services are designed to deliver a high-quality consumer experience while supporting state government needs and goals. We apply the right mix of capabilities to ensure project success through:

• Experience recovering multiple debt types subject to regulatory and client work standards
• Proven recovery approach tailored to meet client-specific requirements
• Compliance-driven infrastructure to reduce consumer complaints

We are licensed in every state, jurisdiction, and municipality where required. Our business solutions and capacity for recovery of large government debt portfolios provides significant technological advantages, strict regulatory compliance, and superior recovery results.

Since 1991, Performant has provided recovery services to the federal government. As a trusted partner for the past three decades, Performant is the only recovery firm to have the distinction of serving these prominent federal agencies:

• U.S. Department of the Treasury
• U.S. Department of Education
• Internal Revenue Service (IRS)
• Centers for Medicare & Medicaid Services (CMS)

As a GSA Schedule holder for SIN 520-4 Debt Collection and SIN 520-9 Recovery Audit, Performant provides the federal government with recovery services for delinquent taxes, defaulted student loans, delinquent non-tax debts, audit and recovery of medical overpayments and underpayments, and medical secondary payer claims.

Entrusted with debt portfolios that exceed billions of dollars, Performant maintains stringent security and compliance systems to safeguard the protection of federal data and information. Leveraging our decades of experience in federal debt recovery, Performant has developed some of the most effective recovery strategies that maximize recovery of federal funds with minimal adverse impact on citizens.